What is Zunos?


Zunos is a SaaS digital learning platform. Built mobile first, desktop compatible.

Zunos brings Content Creation + Modern Learning + Learner Engagement tools together into a single platform, providing a turn key solution for teams to plan, build and run modern learning programs with no technical skill required.

3 reasons why Zunos:

  • Drive engagement where LMS platforms fail to achieve adoption.
  • Deliver effective learning at scale, generate real business results.
  • Deploy faster and cheaper, up and running within 2 weeks.
 
 

Content Creation

Capturing knowledge in mobile first, interactive content can be an intimidating exercise. With Zunos, our content creation tools are designed to be used with no requirements for prior technical skills. Creating content now takes minutes, not days and you can guarantee it will look great.

  • Interactive Documentation.
  • Wiki-style Pages.
  • Quizzes.
  • Forms.
  • Surveys.
  • Questionnaires.

Modern Learning

Learning today requires a blended approach of synchronous and asynchronous activities. To reduce costs, improve learning effectiveness and keep pace with change, distance learning and mobile learning are critical elements in any program.

Zunos achieves this with the following:

  • Self-paced learning paths.
  • Microlearning + Knowledge checks.
  • On-demand knowledge.
  • Instructor led training: Virtual and In-person*.

*requires supplementary software for video conference and content presentation. Recommendations available.

 
 

Learner Engagement

Fighting for your audiences' attention is a constant challenge, engaging content only goes so far. To bring a program to life takes a combination of two elements:

  • Communications.
  • Behavioral Science.

Communications sent to the right channels like email, push notifications and in-app messages ensure you're bringing awareness, and the ability to act, into the places your audience spend most of their time. Reducing friction from notification to action is a key element for the success of any program.

Behavioral Science can best be seen with the introduction of Gamification into learning programs.

  • Points.
  • Leaderboards.
  • Rewards.
  • Personal achievements.
  • Peer status.

Who is Zunos for?


Zunos was built for operational teams, often deployed by L&D, Marketing, Sales, Service, or HR.

 

SME

General responsibilities for onboarding, product or service training and policy awareness will fall onto one person in HR or Operations who have multiple other tasks to perform.

For this person, using Zunos gives them a simple way to be self-sufficient in creating mobile first training documentation, and knowledge checks.

Before: Usually this person is doing all the training themselves, face-to-face, and may have substitute systems like spreadhseets or paper-base documentation for training.

Primary Business Outcomes:

  • Confidence that the staff have a consistent level of training.
  • More time back in their day.
  • Less stress having to coordinate various audiences and locations.
  • Empower other management team members who can act as guides through the training process.

Primary User Outcomes:

  • Staff have a library of documentation to reference in the field.
  • Training is targeted to individual roles, and can be self-paced as part of a learning path.
  • Training can be done on any device.
  • Training experience is designed to be consumer grade.
  • Staff enjoy the competitive elements of engagement.
 

Enterprise

Zunos is bought by a department for running specific distance learning projects or programs.

The programs have large scale challenges deploying training to a dispersed audience in an engaging manner. Multiple languages, time zones, learner segments and blended program elements compound that challenge.

Before: The team responsible for this program is often resource constrained, with various skills sets available but often not highly technical. Value is placed on solutions that let them scale themselves efficiently while providing a highly effective learning experience for their audience.

Primary Business Outcomes:

  • Deliver a blended distance learning program.
  • Go mobile first for self-paced learning paths.
  • Virtual instructor led for synchronous training.
  • Operate at scale with a small team.
  • Allow team to be more strategic.
  • Operate without the need for specialist consultants.

Primary User Outcomes:

  • Engage with learning on any device, any time, anywhere.
  • Consume learning in small, digestible pieces.
  • Join live training sessions virtually, from any mobile device or desktop.
  • Experience a continuous learning journey from classroom through to e-learning.
  • Enjoy the learning experience.

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Pricing & Plans


Zunos has a simple pricing structure:

  • Plan fee + Audience size fee = Total cost
  • Billed Annually in advance on a recurring basis.

3 plans, for SME to Enterprise:

  • Standard: from $149/month with 25 members
  • Professional: from $799/month with 100 members
  • Enterprise: from $5000/month with 500 members

Plan Positioning

Ideal for team training.

✔ Self-paced micro-learning
✔ Messaging
✔ Learner engagement tools
✔ Delivered mobile first

Great for blended distance learning.

Everything in standard, plus:
✔ Event management for VILT and ILT scheduling, registration and attendance management
✔ Powerful audience segmentation tools
✔ Automated user on-boarding workflows
✔ Role based Admin access
✔ Digital forms

Perfect for scaling any program.

Everything in Pro, plus:
✔ Dynamic learner app UI
✔ Multi-language
✔ Multi-region
✔ SAML SSO
✔ Custom integrations
✔ Custom SLAs

All plans have:

  • Detailed reporting capabilities.
  • Mobile and web apps.
  • Content management features.
  • Content creation tools.
  • User management & group segmentation.
  • Self managed custom branding features.

More details: www.zunos.com/pricing

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FAQ

Training

Does Zunos have an authoring tool built in to the system?
  • Yes, Zunos has multiple content authoring tools
  • Content Creator. This allows lessons or training documentation to be authored in a mobile first, responsive format.
  • Quizzes. Multiple choice quizzes and assessments
  • Worksheets: Short and long form text based assessments, requiring review and approval.
How does the reporting tool work in Zunos? (Example: Training records and assessments)
  • Every user activity in Zunos is measurable.
  • Overall Engagement, Content views, Quiz performance, Achievement completion, Event registration, Event Attendance, Message delivery and read status and many more.
  • Reports can be scheduled, recurrent, and are exportable to Excel.
Does Zunos accept training modules developed in other authoring tools?
  • Yes. All content exported from 3rd party authoring tools in HTML format are supported in Zunos.
  • All cloud based content with a public URL is also supported.
How does assessment reporting work if we use other authoring tools?
  • Reporting would be attempted vs not-attempted.
  • 3rd Party content can be followed by a knowledge check designed in Zunos.
What kind of multimedia formats does Zunos support and what is the size limit?
Video, PDF, Zunos Content Pages, HTML microsites, Weblinks (YouTube, Intranet etc.)

There is a fair use policy on file size and amount.
Is Zunos supported in different devices (Desktop, iOS, Android, Windows etc)
  • Native Mobile: iOS (iPhone & iPad)
  • Webapp & Desktop: all modern web browsers and Android (other phone & tablets)
What happens to training records for a user if that user leaves the company?
User records are archived for reporting purposes. Zunos only counts ‘activated’ users towards the subscription usage.
SCORM & TinCan API (xAPI)
Zunos is not SCORM compatible, content produced from 3rd party authoring tools will need to be exported as an HTML file. Zunos can be integrated with an LRS via xAPI.

User Admin

Will each user need to have an individual login to access Zunos?
Yes. Email used as the preferred Username.
How do we manage users who leave?
  • Users can be deactivated (archived) based on inactivity after a certain period.
  • Managers can be granted restricted access to remove users from their own teams.
Can we automate user onboarding?
  • Zunos allows for custom web pages to be setup as 'Public Registration Portals'.
  • Custom fields can be incorporated into the registration process and captured at sign up.
  • Custom fields can be used for either free text or a pre-populated list.
  • Filters can be applied to the form that will whitelist specific email address domains.
What are the levels of admin users?
  • Org Admin: Full access to all features and permissions
  • Basic Admin: Features restricted in the admin portal and filterd content access.

IT Requirements

What are the limitations that will prevent users from accessing Zunos?
No internet connection.
Are there any bandwidth or content limitations?
No. Zunos does not restrict the number of files or their size. However, there is a fair usage policy to ensure a high quality of service for all clients.

Project Management Support

For launch - what kind of support is available?
  • Pro & Enterprise plans include Admin training & onboarding.
  • If program consultation is required then this will be an additional cost based on a scoping exercise.
  • All support will be managed remotely, if onsite assistance is required this may incur additional costs.
What kind of tasks will an Admin resource need to perform using Zunos? (Example: producing reports)
  • Content management
  • Knowledge check building
  • Communications
  • Badge & Gamification planning
  • Reporting
  • User Management
How much time will an Admin need to spend each week on Zunos?
This is dependent on the program objectives and scale.

Ongoing Support

Do you have a user guide?
  • Admin: The user guide is integrated into the platform under ‘help’
  • User: We can have a video play introducing the app on first login.
Do you have a support team?
  • Yes. Sydney and San Francisco based.
  • Live chat support for Admins in console, with email support for larger requests.
  • Webinar and feature training avaialble for Admins.


Have more questions? Get in touch, we would love to answer them for you.

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